jeetbz Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how jeetbz ("jeetbz", "we", "us", "our") — the operator of the online casino and sports betting platform accessible at https://jeetbz.app and all associated sub-domains and mobile applications (collectively, "the Platform") — collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or otherwise interact with the Platform.

This Policy applies to all current and former registered users of the jeetbz platform, as well as to any individual who visits the Platform without registering. By accessing the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with our data practices as described herein, you must not use the Platform.

This Policy should be read alongside the jeetbz Terms and Conditions, which are incorporated herein by reference. In the event of any conflict between this Policy and the Terms and Conditions regarding the handling of personal data, this Policy shall prevail.

The English-language version of this Policy is the authoritative version. Any translation provided for the convenience of non-English readers is non-binding. In the event of any discrepancy between the English text and a translated version, the English text governs.

2. Personal Data We Collect

jeetbz collects personal data through several channels: directly from you when you register or update your account, automatically when you use the Platform, and from third-party service providers engaged to support the operation of the Platform. The categories of data we collect are set out below.

2.1 Registration Data

When you create a jeetbz account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Mobile phone number (used as primary account identifier and for OTP authentication)
• Email address
• Residential address, including district and division within Bangladesh
• Preferred currency (Bangladeshi Taka / BDT)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer ("KYC") and anti-money laundering ("AML") obligations, we may collect and process:

• Copies of government-issued photographic identification (National ID Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 3 months)
• Proof of ownership of your payment method (e.g., a screenshot of your registered bKash or Nagad mobile number)
• A selfie or live photograph for biometric identity matching, where required

2.3 Transaction & Financial Data

We collect records of all financial transactions conducted through your jeetbz account, including:

• Deposit amounts, timestamps, and payment method references (e.g., bKash transaction IDs)
• Withdrawal requests, amounts, processing times, and destination payment method references
• Betting and gaming activity: game type, stake amounts, outcomes, and session durations
• Bonus claims, wagering activity, and promotional participation records

2.4 Technical & Device Data

When you access the Platform, our servers automatically collect certain technical information, including:

• IP address and approximate geolocation (city/country level)
• Device type, operating system, and browser type and version
• Session start and end times, pages visited, and features used
• Referring URL and search terms used to find the Platform
• Cookie identifiers and similar tracking data (see Section 6)

2.5 Communication Data

We retain records of communications between you and jeetbz, including live chat transcripts, support emails, and any formal correspondence. These records are used for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Personal Data

jeetbz uses the personal data it collects for the following purposes:

Purpose	Data Used
Creating and managing your account	Registration data, KYC data
Processing deposits and withdrawals	Transaction data, financial data, KYC data
Age and identity verification	Date of birth, KYC documents, biometric data
Fraud detection and prevention	Technical data, transaction data, device data
AML compliance and regulatory reporting	KYC data, transaction data, communication data
Responsible gaming monitoring	Gaming activity, deposit/withdrawal data, session data
Customer support and dispute resolution	Communication data, transaction data, account data
Platform improvement and analytics	Technical data, aggregated usage data (anonymised)
Marketing communications (with consent only)	Email address, mobile number, gaming preferences
Legal compliance and law enforcement requests	All categories, as required by applicable law

4. Legal Basis for Processing

jeetbz processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to fulfil our obligations under the jeetbz Terms and Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable anti-money laundering laws, licensing conditions, and lawful requests from regulatory authorities or law enforcement agencies.
• Legitimate Interests: Processing required for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for direct marketing communications, where you have given explicit consent. Consent may be withdrawn at any time without affecting the legality of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

jeetbz does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

5.1 Payment Service Providers

We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks solely for the purpose of processing your deposits and withdrawals. These providers are contractually prohibited from using your data for any purpose other than processing the specific transaction.

5.2 KYC & Identity Verification Providers

We may use accredited third-party identity verification services to process KYC documents. These providers operate under strict data processing agreements and are required to handle your data securely and confidentially.

5.3 Technology & Infrastructure Partners

We use third-party cloud infrastructure, content delivery networks, and software-as-a-service providers to operate the Platform. These partners act as data processors under our instruction and are contractually bound to process your data only as directed by jeetbz.

5.4 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or licensing bodies when required to do so by a valid legal obligation, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

5.5 Business Transfers

In the event that jeetbz undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity via your registered email address.

6. Cookies & Tracking Technologies

jeetbz uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security identifiers, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as your language settings and display preferences, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregate, anonymised data about how users interact with the Platform, including which pages are most visited and how long sessions last. This data is used solely to improve Platform design and performance.

jeetbz does not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to log in and use core Platform features.

7. Data Retention Periods

jeetbz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following your last transaction or account closure, whichever is later.
• Transaction and financial records: Retained for a minimum of 5 years following each transaction.
• Communication records (live chat, email): Retained for 2 years from the date of the last communication.
• Technical and device data: Retained for 12 months from collection, after which it is deleted or anonymised.
• Marketing consent records: Retained for 3 years from the date of consent or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised is no longer personal data and may be retained and used indefinitely for statistical and analytical purposes.

8. Data Security Measures

jeetbz takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for all sensitive data stored at rest, including KYC documents and payment details
• Role-based access controls ensuring that only authorised personnel can access personal data, limited strictly to their job function
• Multi-factor authentication required for all jeetbz administrative systems
• Regular third-party penetration testing and vulnerability assessments
• Automated intrusion detection and 24/7 security monitoring of all Platform infrastructure
• Formal data breach response procedures with notification timelines

In the event of a data security incident that poses a risk to your rights and freedoms, jeetbz will notify affected users as soon as reasonably practicable via your registered email address, and will take all reasonable steps to contain and remediate the incident.

9. International Data Transfers

jeetbz operates as an international platform and may store or process your personal data on servers located outside of Bangladesh. Where personal data is transferred to a third country, jeetbz ensures that appropriate safeguards are in place, including contractual obligations on receiving parties to protect your data to a standard equivalent to this Policy.

By using the jeetbz Platform, you acknowledge and consent to the transfer of your personal data to servers and processing facilities located outside Bangladesh, subject to the safeguards described in this Policy.

10. Children's Privacy

The jeetbz Platform is strictly intended for adults aged 18 years and older. jeetbz does not knowingly collect, store, or process the personal data of anyone under the age of 18. If you are under 18, you must not use the Platform or provide any personal data to jeetbz.

If jeetbz becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Your Data Subject Rights

As a jeetbz user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Protection team using the details in Section 14.

• Right of Access: You may request confirmation of whether we hold your personal data and, if so, a copy of that data together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under AML law.
• Right to Restriction of Processing: You may request that we temporarily stop processing your data while an accuracy dispute or objection is being resolved.
• Right to Data Portability: Where technically feasible, you may request an export of personal data you have provided to jeetbz in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data for direct marketing at any time. This right is absolute and will be actioned without delay.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

jeetbz will respond to all data rights requests within 30 calendar days. In cases of particular complexity, we may extend this period by a further 30 days, in which case we will notify you within the initial 30-day period and explain the reason for the extension. All requests are handled free of charge for one request per 12-month period; additional requests within the same period may be subject to a reasonable administrative fee.

12. Marketing Communications

jeetbz may send you promotional communications about bonuses, new games, seasonal offers (such as those related to the BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh), and other Platform updates. We will only send these communications if you have explicitly consented to receiving them.

You may withdraw your marketing consent and opt out of all promotional communications at any time by:

• Clicking the unsubscribe link included in any marketing email
• Contacting our support team via live chat and requesting removal from marketing lists
• Emailing us at [email protected] with the subject line "Marketing Opt-Out"

Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Opting out of marketing communications does not affect transactional communications such as withdrawal confirmations, account security alerts, or KYC status updates, which are sent as part of our contractual obligations to you.

13. Changes to This Policy

jeetbz reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered users by email to the address on file and display a prominent notice on the Platform for a period of not less than 14 days prior to the amended Policy taking effect.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must close your account and cease using the Platform before the revised Policy takes effect. The version number and effective date at the top of this document indicate the currently applicable version.

14. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeetbz handles your personal data, please contact our Data Protection team using the following details. All formal data rights requests should be submitted in writing via email to ensure a documented record.

• Email: [email protected] — please use the subject line "Privacy / Data Request"
• Live Chat: Available 24/7 on the Platform — for general privacy questions, average response under 2 minutes
• Response Time: Email responses within 2–6 hours for general enquiries; data rights requests within 30 calendar days

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. By using the jeetbz Platform after this date, you confirm your acceptance of this Policy in its current form.